What is a customer portal?
A customer portal is a secure, password-protected area on your own website where your clients log in to see what's relevant to them, documents, invoices, updates, bookings or files. Instead of everything living in email threads, each client has one private place to find their information, and you have one place to share it. Built into your own site, it's yours to own with no per-user platform fees.
How is this different from just emailing clients?
Email scatters everything across threads, attachments get lost or sent to the wrong person, and there's no single source of truth. A portal keeps each client's documents, updates and invoices in one secure place they can always get to, log-in protected, with nothing flying around as an attachment. It's safer, tidier and far more professional.
Is it secure, can clients only see their own information?
Yes. Every client signs in with their own login and sees only their own area, never anyone else's. Files are shared through the secure portal rather than email, and access is controlled by you. Security and backups are handled in the background, so sharing sensitive documents is far safer than sending them as attachments.
Can clients upload documents and pay invoices in the portal?
Yes, depending on what you need, clients can upload files, fill in forms, view and pay invoices, and see updates, all in the one place. You decide what the portal does; it's built around your workflow rather than forcing you into a fixed off-the-shelf tool.
Do I own it, or pay per user every month?
You own it. The portal is part of your own website, so there's no per-user or per-seat monthly fee that grows as you add clients, the thing most SaaS portals charge for. You own the code, the data and the domain, and the only ongoing costs are normal hosting and any card-processing fees on payments.
How much does a customer portal cost to build in Ireland?
It's a one-off fixed price, agreed before any work starts, not a per-user subscription. The figure depends on what the portal needs to do: a simple secure document area costs far less than a full client area with invoicing, uploads and job tracking. Because there's no per-seat fee, it usually works out cheaper than a SaaS portal once you have more than a handful of clients. Tell me what you need and I'll give you a real number.
Can you add a portal to my existing website?
Often, yes, it depends on how your current site is built. Sometimes a secure client area can be added to what you have; other times a clean rebuild is better value. I'll look at what you're on and tell you straight which makes more sense, with a fixed price either way.
Do you build customer portals for Dublin businesses?
Yes. I'm a Dublin-based web developer, so I'm well placed to work with businesses around Dublin and Leinster, though I build for businesses anywhere in Ireland. Wherever you are, the build, the fixed price and the you-own-it setup are exactly the same.